Network Troubleshooting

Issue	Solution
Wavetool remote connection is dropping or intermittent on an iOS device	iOS devices may drop their connection to search for a network that has internet access. To ensure your iOS device stays on a network without internet, try these device settings: Turn cellular data off. Turn Ask to Join Networks off. Forget Wi-Fi networks that aren't your Wavetool system network. Turn on Airplane Mode and manually connect to your Wavetool system network.
iOS mobile remote won't connect	With iOS version 14 or later, you’ll need to change the Privacy settings to enable the connection. On your iOS device, go to Settings > Privacy > Local Network and make sure Wavetool has a permission to use the local network. If that does not help, make sure in both macOS and iOS app the Wavetool (server) Identifier (in Preferences) is set for the same name. As a default it should be: wavetool
Manually added receivers aren't being discovered	Check that your computer's ethernet connection and receivers are set to the same IP subnet. For receivers added via IP address, Wavetool searches for new connections every 10 seconds.
Can't connect to wireless receiver	Use unique channel names on wireless devices. Make sure your computer network port and wireless receivers are in the same control subnet. Turn off WiFi during setup. Start by using static IPs on both computer and wireless receivers to make troubleshooting easier. Remember to add your wireless receiver control (not Dante) IP addresses to Wavetool`s Wireless IP List and choose the correct receiver model.
Unable to ping receiver	For connected devices, the Ping column in the Wireless IP List will say “OK”. If a receiver does not ping OK, check that your computer and receiver share the same subnet.
Networking issues with multiple network interfaces	Turn Wi-Fi off and disconnect all other networks for troubleshooting.
Networking issues with DHCP addressing	Instead of using DHCP addressing, set all your devices to static IP addresses with the same subnet.
Networking issues with Wisycom	Wavetool and Wisycom Manager can't run at the same time. To network with Wisycom products, close Wisycom Manager before running Wavetool.

Wavetool remote connection is dropping or intermittent on an iOS device

iOS devices may drop their connection to search for a network that has internet access. To ensure your iOS device stays on a network without internet, try these device settings:

Turn cellular data off.
Turn Ask to Join Networks off.
Forget Wi-Fi networks that aren't your Wavetool system network.
Turn on Airplane Mode and manually connect to your Wavetool system network.

iOS mobile remote won't connect

With iOS version 14 or later, you’ll need to change the Privacy settings to enable the connection.

On your iOS device, go to Settings > Privacy > Local Network and make sure Wavetool has a permission to use the local network.
If that does not help, make sure in both macOS and iOS app the Wavetool (server) Identifier (in Preferences) is set for the same name. As a default it should be: wavetool

Manually added receivers aren't being discovered

Check that your computer's ethernet connection and receivers are set to the same IP subnet. For receivers added via IP address, Wavetool searches for new connections every 10 seconds.

Can't connect to wireless receiver

Use unique channel names on wireless devices.
Make sure your computer network port and wireless receivers are in the same control subnet.
Turn off WiFi during setup.
Start by using static IPs on both computer and wireless receivers to make troubleshooting easier.
Remember to add your wireless receiver control (not Dante) IP addresses to Wavetool`s Wireless IP List and choose the correct receiver model.

Unable to ping receiver

For connected devices, the Ping column in the Wireless IP List will say “OK”. If a receiver does not ping OK, check that your computer and receiver share the same subnet.

Networking issues with multiple network interfaces

Turn Wi-Fi off and disconnect all other networks for troubleshooting.

Networking issues with DHCP addressing

Instead of using DHCP addressing, set all your devices to static IP addresses with the same subnet.

Networking issues with Wisycom

Wavetool and Wisycom Manager can't run at the same time. To network with Wisycom products, close Wisycom Manager before running Wavetool.